Privacy Policy for Elegance-Urban
Last Updated: July 23, 2025
This Privacy Policy describes how Elegance-urban.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://elegance-urban.com/ (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
1. What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following are the categories and specific types of personal information we collect:
A. Information You Provide Directly to Us:
- Contact and Account Information: Your name, shipping address, billing address, email address, and phone number.
- Order Information: Details about the products you purchase, order history, and payment information (processed securely by our payment gateway, Shopify Payments).
- Communications: Information you provide when you contact us with questions, or otherwise communicate with us.
B. Information We Collect Automatically:
When you interact with our Services, we automatically collect certain information about your device and interaction with our Site. This is known as “Usage Data.”
- Device Information: Information about your device, such as your IP address, browser type, operating system, and timezone.
- Interaction Information: Details about how you use our Site, including the pages you view, the links you click, your search terms, and how long you spend on pages.
This information is collected using technologies like cookies, pixels, and web beacons. For more information, please see our Cookie Policy (if applicable) or the section on Cookies below.
2. How We Use Your Personal Information
We use your personal information for a variety of purposes, including:
- To Provide Products and Services: To process your payments, fulfill your orders, send notifications about your order, arrange for shipping, and manage returns and exchanges.
- To Communicate with You: To provide you with customer support and respond to your inquiries.
- For Marketing and Advertising: If you opt-in, we may send you marketing communications about new products, promotions, and special offers. We also use personal information to show you tailored advertisements on other websites.
- For Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
- To Improve Our Services: To analyze how you use our Site so we can improve the user experience and our product offerings.
3. Sharing Your Personal Information
We may share your personal information with third parties for legitimate purposes as part of our Services. These third parties include:
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Service Providers that perform services on our behalf:
- Shopify: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application.
- Payment Processors: Such as Shopify Payments, PayPal, or other providers who securely handle your payment information to process transactions.
- Shipping and Fulfillment Partners: Such as Royal Mail, USPS, Evri, or DPD to ship your orders to you.
- Marketing and Advertising Partners: Such as Google and Meta (Facebook/Instagram), to help us with our marketing efforts and to provide you with targeted advertising.
- Legal and Regulatory Authorities: We may disclose your information to comply with applicable laws, respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights are not absolute and may be subject to certain exceptions.
A. For Residents of the UK and European Economic Area (EEA):
If you are a resident of the UK or EEA, you have the following rights under the GDPR:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.
- Right to Erasure (“Right to be Forgotten”): You have the right to request that we delete your personal information.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.
- Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
To exercise these rights, please contact us using the contact details below. You also have the right to lodge a complaint with your local data protection authority.
B. For Residents of California (USA):
If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
- Right to Delete: You have the right to request the deletion of your personal information that we have collected.
- Right to Opt-Out of Sale or Sharing: We do not "sell" personal information in the traditional sense. However, our use of tracking technologies for advertising may be considered a "sale" or "sharing" under California law. You have the right to opt-out of this activity.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise your rights, please contact us. California residents can also designate an authorized agent to make a request on their behalf.
Do Not Sell or Share My Personal Information: To opt-out of the "sale" or "sharing" of your personal information as it relates to targeted advertising, please [Click Here - **You will need to link this to a privacy choices tool or a dedicated page/email for this purpose**].
5. International Data Transfers
Your personal information may be transferred, stored, and processed in a country other than where you reside, including the United States. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your information is protected when we transfer it internationally, for example by using Standard Contractual Clauses as approved by the European Commission.
6. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, we retain order information for our business records and to comply with tax laws.
7. Security
We take precautions to protect your information. When you submit sensitive information via the website, it is encrypted and transmitted to us in a secure way (SSL/TLS). We also protect your information offline by restricting access to employees who need the information to perform a specific job (e.g., customer service).
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the "Last Updated" date.
9. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or by mail using the details provided below:
Elegance-urban
Email: support@elegance-urban.com
Phone: +1-833-207-4151
